What are your different long distance plans?
G3 offers either prepaid or monthly billing options with our long distance plans. You don't have to switch your existing long distance carrier to be able to use this service. We will give you an access number from your city and set up the phone numbers you wish to register with G3. There are no PIN numbers to enter!
Where are your long distance services available in?
Our long distance service including "Less Than a Penny" bundles, are available all across Canada and the USA.
Can I use your service when I travel?
If you would like to use the service from outside your home or when you travel within North America, ask our customer service representative and you will receive a calling card in the mail within two weeks of your order.
Can I use your services from my cell phone?
Yes, you can use our services from your cell phone. You will still be charged your usual air time and any roaming charges (if outside your regular coverage area) by your service provider. Our plan is great for cell phone use because you avoid paying the high long distance charges that most cell providers charge. If you plan on using it often - you can program the access number as a speed dial in your cell phone.
Click here for easy step-by-step instructions on how to use your cell phone to call ong distance.
Do you own a smartphone?
If you use a smartphone, consider using the G3 SmartDialer. This free mobile application allows you to make low rate long distance calls directly from your contact list, address book, phone screen or email view without having to dial long access numbers or PINs. Click here to learn more about the G3 SmartDialer mobile app.
Can I use your services from a public payphone?
You may call long distance from a payphone using our toll-free numbers. An applicable surcharge will apply.
Canadian Customers:
- Calling within Canada & USA: 1-866-859-9509
U.S. Customers:
- Calling within USA: 1-800-278-1037
- Calling within Hawaii: 1-866-935-9217
- Calling within Canada: 1-877-241-3090
*Payphone surcharge - 10¢/min.
*Toll-free surcharge (Canada or Hawaii) - 3¢/min.
*Toll-free surcharge (Continental USA) - 1.5¢/min.
What is the minute increments you charge?
All calls are charged by the minute. For example, if your call lasts for 6 minutes and 30 seconds, it will then be billed at 7 minutes.
What are special country code terminations?
Special country code terminations are international toll numbers assigned to certain institutions in different destinations such as government institutions, banks, hospitals, universities, army bases, etc. A higher rate may apply to any of these destinations.
What are the different payment options?
You can pay by Visa, MasterCard or American Express.
Customers on PREPAID plans may also pay by Interac, cash or cheque.
MONTHLY BILLED customers may also pay by Pre-Authorized Payment (PAP).
Is it safe to use my credit card on your website?
Yes, it is perfectly safe. Our website is a secure site as we employ the latest encryption technology.
Furthermore, we have met the latest and strictest Payment Card Industry compliance programs to keep your information secure. Click on the logo below to see Certificate of Compliance.
What is Access Dial?
G3's Access Dial is a dial-in service. This means that you don't have to switch your existing long distance carrier to use this service.
- We will set up a primary phone number and up to two (2) secondary numbers from which you can call long distance through G3;
- Simply dial our seven-digit access numbers (from your city), followed by the long distance number you wish to call. There are NO PIN numbers required to dial.
You may also program the access number as a speed dial on your phone so it will be easier to use. And if you plan on using our service outside the authorized phone numbers you register with us, we will provide you with a calling card to use.
Our long distance service is available as a Prepaid or Monthly Billing option.
What are the different long distance options?
Our long distance service is available as Prepaid or Monthly Billing option.
Prepaid Options:
- Add a minimum $5 to start using service (you will hear the balance of the funds available on your account every time your use the service).
- No monthly bills to worry about.
- No monthly minimum usage.
Monthly Billing Options:
- No need to recharge or add funds to your account to make calls.
- Pay by credit card every monthly billing cycle.
- Unlike the prepaid plans, you don't have to recharge or add funds to your account to make calls. You simply pay by credit card every monthly billing cycle.
What is Auto Recharge?
Auto Recharge is a service provided to our customers that allows us to automatically recharge your account, once your account is at $5 or lower, for an approved amount of money. With Auto Recharge, the advantage is you don't have to phone us or go on the website to keep adding funds to your account. Our system will automatically add money to your account when your balance is low.
To set up your account for Auto Recharge, please call our customer service at 416-499-2121 or 1-888-556-5849 (Canada) / 1-866-935-9218 (USA), or through our website.
How do I recharge or add money to my G3 account?
For a quick recharge or to contact customer service, simply following these 3 easy steps:
- Dial your normal access number.
- Press * once you are prompted for the phone number.
- Follow the voice prompts and select your recharge option.
You may still also recharge by logging into your G3 account at www.g3telecom.com, or by using our automated recharge system at 416-499-2121 or 1-888-556-5849.
Why not sign up for Auto Recharge? Our system will automatically add money to your account when your balance is low so you don't worry about adding funds to your account.
Call our customer service at 416-499-2121 or 1-888-556-5849 (Canada) / 1-866-935-9218 (USA) to sign up. It's so easy and convenient!
How do I use your long distance service?
We set up a primary phone number and up to two (2) secondary phone numbers from which you will have access to our service. Dial our 7-digit access numbers (from your city) or the toll-free number, followed by the long distance number (with all area codes) you wish to call. There is NO PIN required to dial.
Canada, USA and Caribbean:
Dial 1 + area code + phone no. + #
Other International Countries:
Dial 011 + country code + area code + phone no. + #
Tip: Entering the # sign after you enter your phone number helps you connect faster. To make another call, don't hang up - simply enter # # and wait for the voice prompt.
You can program the access number as a speed dial on your phone. From outside the phone numbers you set up with G3 Telecom, we will provide a calling card for you to use.
*Surcharge will be applied when dialling a toll-free number.
Calling From a Payphone
You may call long distance from a payphone using our toll-free numbers. An applicable surcharge will apply.
Canadian Customers:
U.S. Customers:
- USA: 1-800-278-1037
- Hawaii: 1-866-935-9217
- Canada: 1-877-241-3090
Where is your long distance service available in?
Access Dial is available all across North America with the exception of:
Canada: Yukon, Nunavut and NWT
USA: Alaska and Guam
How do I apply or set up my long distance account?
Simply fill out our application form, either online or call our customer service at 416-499-2121 or 1-888-556-5849 (Canada) or 1-866-935-9218 (USA).
What are your different "Less Than a Penny" bundles?
Our "Less Than a Penny" bundles are available to either existing or new G3 customers. You can add a bundle on to your existing long distance plan, or you can simply enroll in any of our "Less Than a Penny" bundles if you only wish to call Canada, USA or over 40 countries. With these, you can save up to 66% on your long distance calling to Canada, USA and over 40 countries!
Four "Less Than a Penny Bundle Options:
- LITE BUNDLE - $4.95/mo.
Includes 500 minutes per month
- BASIC BUNDLE - $9.95/mo.
Includes 1,000 minutes + 100 BONUS minutes per month
- PLUS BUNDLE - $14.95/mo.
Includes 1,500 minutes + 200 BONUS minutes per month
- ULTRA BUNDLE - $29.95/mo.
Includes 3,000 minutes + 500 BONUS minutes per month
Note: Any minutes used in excess of your bundle's allotted minutes per month will be charged at the regular rate of the plan you are on.